{"id":11855,"date":"2026-10-07T16:30:30","date_gmt":"2026-10-07T14:30:30","guid":{"rendered":"https:\/\/www.lagarde-photo.com\/?page_id=11855"},"modified":"2026-10-08T13:57:18","modified_gmt":"2026-10-08T11:57:18","slug":"returns-refunds-policy","status":"publish","type":"page","link":"https:\/\/www.lagarde-photo.com\/en\/returns-refunds-policy\/","title":{"rendered":"Returns &#038; Refunds Policy"},"content":{"rendered":"<div class=\"jcl-policy\">\n<h1>Returns, Refunds &amp; Withdrawal Policy<\/h1>\n<p><strong>Last updated: 8 October 2026<\/strong><\/p>\n<p>This policy applies to distance orders placed by consumers on <strong>lagarde-photo.com<\/strong>. It supplements the <a href=\"https:\/\/www.lagarde-photo.com\/en\/terms-conditions-of-sale\/\">terms and conditions of sale<\/a> and does not restrict the customer\u2019s statutory guarantees.<\/p>\n<h2>1. Seller\u2019s identity<\/h2>\n<p><strong>Jean Christophe Lagarde \u2014 Sole trader (Entreprise individuelle \/ EI)<\/strong><br \/>200 rue de la Croix Nivert<br \/>75015 Paris, France<br \/>Paris Trade and Companies Register (RCS): 480 235 332<br \/>Intra-community VAT number: FR0G480235332<\/p>\n<p>For enquiries, use the <a href=\"https:\/\/www.lagarde-photo.com\/en\/booking-jean-christophe-lagarde-photographe\/\">website contact form<\/a>.<\/p>\n<h2>2. Withdrawal period<\/h2>\n<p>Unless a statutory exception applies, consumer customers have <strong>fourteen calendar days<\/strong> from receipt of the product to exercise their right of withdrawal without giving a reason.<\/p>\n<p>If an order contains several products delivered separately, this period starts on receipt of the last product. If the period ends on a Saturday, Sunday, public holiday or non-working day, it is extended to the next working day.<\/p>\n<h2>3. Products covered<\/h2>\n<p>The right of withdrawal applies in particular to:<\/p>\n<ul>\n<li>products held in stock;<\/li>\n<li>prints ordered in the standard sizes, papers and finishes offered in the catalogue, without any personalisation requested by the customer.<\/li>\n<\/ul>\n<p>The fact that a standard print is produced after an order is placed does not, by itself, remove the right of withdrawal.<\/p>\n<h2>4. Products excluded from the right of withdrawal<\/h2>\n<p>Under Article L221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for products made to the customer\u2019s specifications or clearly personalised. This may include:<\/p>\n<ul>\n<li>a bespoke size not offered in the catalogue;<\/li>\n<li>a finish or framing specially made at the customer\u2019s request;<\/li>\n<li>an inscription, personalised dedication or other individual modification requested by the customer.<\/li>\n<\/ul>\n<p>Any exclusion applying to a personalised product is clearly stated before the order is confirmed. It never removes the customer\u2019s rights if the product is defective, damaged or does not conform to the order.<\/p>\n<h2>5. How to exercise the right of withdrawal<\/h2>\n<p>The customer must notify their decision before the fourteen-day period expires, by an unequivocal statement or using the model form below.<\/p>\n<p><a class=\"button\" href=\"#online-withdrawal\"><strong>Exercise my right of withdrawal online<\/strong><\/a><\/p>\n<p>The request must identify the customer and the order concerned. Once the online request has been submitted, an acknowledgement of receipt is sent without delay to the email address provided.<\/p>\n<h2>6. Returning products<\/h2>\n<p>After notifying withdrawal, the customer must send back or return the product within the following fourteen days to:<\/p>\n<p><strong>Jean Christophe Lagarde<br \/>200 rue de la Croix Nivert<br \/>75015 Paris, France<\/strong><\/p>\n<p>The product must be properly protected and, if possible, accompanied by the order number. Tracked delivery with insurance covering the product\u2019s value is recommended, particularly for photographic prints.<\/p>\n<p>The customer may handle the product only as necessary to establish its nature, characteristics and functioning. They may be liable for any diminished value resulting from handling beyond what would be allowed in a shop.<\/p>\n<h2>7. Return costs<\/h2>\n<p>When exercising the right of withdrawal, the customer bears the direct cost of returning the product.<\/p>\n<p>If the product received is defective, damaged during transport or does not conform to the order, the necessary return costs are not borne by the customer. Contact the seller before returning it to obtain appropriate instructions.<\/p>\n<h2>8. Refunds<\/h2>\n<p>Following a valid withdrawal, the seller refunds the amounts paid, including the initial delivery costs for the standard delivery method offered, within fourteen days of being informed of the customer\u2019s decision.<\/p>\n<p>The refund may be withheld until the product is received back or proof of its dispatch has been received, whichever occurs first.<\/p>\n<p>Refunds are made using the same payment method as the order, unless the customer expressly agrees to another method and without additional fees. Any extra amount paid for a delivery method more expensive than the standard method offered is not refunded.<\/p>\n<h2>9. Damaged, defective or non-conforming products<\/h2>\n<p>If a product arrives damaged, has a defect or does not match the order, contact the seller as soon as possible through the <a href=\"https:\/\/www.lagarde-photo.com\/en\/booking-jean-christophe-lagarde-photographe\/\">contact form<\/a>. Provide the order number, describe the issue and attach useful photographs where possible.<\/p>\n<p>A solution in accordance with the applicable statutory guarantees will be offered: bringing the product into conformity, replacement, a price reduction or a refund, depending on the situation and the conditions provided by law.<\/p>\n<h2>10. Exchanges<\/h2>\n<p>Exchanges for a change of preference are not automatic. To choose another product or standard size, the customer may exercise their right of withdrawal where it applies, then place a new order. This does not apply to replacement of a defective or non-conforming product.<\/p>\n<h2 id=\"online-withdrawal\">11. Withdrawal form<\/h2>\n<p>You may submit your request using the form below, or use the paper model form.<\/p>\n\t<form class=\"jcl-withdrawal-form\" method=\"post\" action=\"https:\/\/www.lagarde-photo.com\/wp-admin\/admin-post.php\">\n\t\t<input type=\"hidden\" name=\"action\" value=\"jcl_withdrawal\">\n\t\t<input type=\"hidden\" id=\"jcl_withdrawal_nonce\" name=\"jcl_withdrawal_nonce\" value=\"2f4d85b002\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/en\/wp-json\/wp\/v2\/pages\/11855\" \/>\t\t<p><label>Full name <span aria-hidden=\"true\">*<\/span><input type=\"text\" name=\"customer_name\" required autocomplete=\"name\"><\/label><\/p>\n\t\t<p><label>E-mail address used for the order <span aria-hidden=\"true\">*<\/span><input type=\"email\" name=\"customer_email\" required autocomplete=\"email\"><\/label><\/p>\n\t\t<p><label>Order number <span aria-hidden=\"true\">*<\/span><input type=\"text\" name=\"order_number\" required><\/label><\/p>\n\t\t<p><label>Product concerned <span aria-hidden=\"true\">*<\/span><input type=\"text\" name=\"product_name\" required><\/label><\/p>\n\t\t<p><label>Date the product was received<input type=\"date\" name=\"received_date\"><\/label><\/p>\n\t\t<p><label>Additional information (optional)<textarea name=\"message\" rows=\"4\"><\/textarea><\/label><\/p>\n\t\t<p><label class=\"jcl-consent\"><input type=\"checkbox\" name=\"confirmation\" value=\"1\" required> I hereby give notice of my decision to withdraw from the contract for the product indicated.<\/label><\/p>\n\t\t<p><button type=\"submit\" class=\"button alt\">Confirm withdrawal request<\/button><\/p>\n\t<input type=\"hidden\" name=\"jcl_withdrawal_lang\" value=\"en\"><\/form>\n\t\n<h3>Paper model withdrawal form<\/h3>\n<p>Complete and return this form only if you wish to withdraw from the contract.<\/p>\n<blockquote>\n<p>To Jean Christophe Lagarde, 200 rue de la Croix Nivert, 75015 Paris, France.<\/p>\n<p>I hereby give notice that I withdraw from my contract of sale of the following goods:<\/p>\n<p>Product(s): &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Order number: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/p>\n<p>Ordered on: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230; Received on: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Consumer\u2019s name: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;..<\/p>\n<p>Consumer\u2019s address: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/p>\n<p>Email address: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;.<\/p>\n<p>Date: &#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;&#8230;<\/p>\n<p>Consumer\u2019s signature, only if this form is submitted on paper:<\/p>\n<\/blockquote>\n<h2>12. Personal data<\/h2>\n<p>Information supplied in a return or withdrawal request is used only to process the request and comply with legal obligations. For further information, see the <a href=\"https:\/\/www.lagarde-photo.com\/en\/legal-notice-privacy-policy\/\">privacy policy<\/a>.<\/p>\n<h2>13. Complaints and mediation<\/h2>\n<p>If a difficulty arises, the customer is invited to contact the seller first to seek an amicable solution.<\/p>\n<p>After a prior written complaint remains unresolved, consumers may refer the matter free of charge to:<\/p>\n<p><strong>La Soci\u00e9t\u00e9 M\u00e9diation Professionnelle<\/strong><br \/>Alteritae \u2014 5 rue Salvaing \u2014 12000 Rodez, France<br \/><a href=\"https:\/\/www.mediateur-consommation-smp.fr\/\" rel=\"noopener noreferrer\">www.mediateur-consommation-smp.fr<\/a><\/p>\n<p>This policy is governed by French law, subject to any mandatory provisions applicable in the consumer\u2019s country of residence.<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Returns, Refunds &amp; Withdrawal Policy Last updated: 8 October 2026 This policy applies to distance orders placed by consumers on lagarde-photo.com. It supplements the terms and conditions of sale and does not restrict the customer\u2019s statutory guarantees. 1. Seller\u2019s identity Jean Christophe Lagarde \u2014 Sole trader (Entreprise individuelle \/ EI)200 rue de la Croix Nivert75015..<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-11855","page","type-page","status-publish","hentry"],"aioseo_notices":[],"aioseo_head":"\n\t\t<!-- All in One SEO Pro 5.0.3 - aioseo.com -->\n\t<meta name=\"description\" content=\"Read the withdrawal, return and refund conditions for photographic prints purchased from Jean Christophe Lagarde, and access the withdrawal form.\" \/>\n\t<meta name=\"robots\" content=\"max-image-preview:large\" \/>\n\t<meta name=\"google-site-verification\" content=\"VHQLuZm28kv_BD-7mTPLMHg2qE2fSUbBLKdmY_ds10U\" \/>\n\t<meta name=\"p:domain_verify\" content=\"91fe20e439a517f83219015ca1074d23\" \/>\n\t<link rel=\"canonical\" href=\"https:\/\/www.lagarde-photo.com\/en\/returns-refunds-policy\/\" \/>\n\t\t<meta name=\"generator\" content=\"All in One SEO Pro (AIOSEO) 5.0.3\" \/>\n\t\t<meta property=\"og:locale\" content=\"en_US\" \/>\n\t\t<meta property=\"og:site_name\" content=\"Jean Christophe Lagarde | Portfolio du photographe Jean Christophe Lagarde\" \/>\n\t\t<meta property=\"og:type\" content=\"article\" \/>\n\t\t<meta property=\"og:title\" content=\"Returns &amp; 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